Returns and exchanges for change of mind purchases (within Australia)

If you want to return or exchange a product for ‘change of mind’ or another similar reason you must contact us and return the product, in its original condition, within 14 days of the date you received the goods. Please be aware for deliveries within Australia, your product will be considered to be delivered 3 days after it has been dispatched, regardless of whether the product has been delivered or not.

Where KIPP KIDS accepts a product for exchange and you wish for a different size, we will only exchange it based on product availability. If you choose to exchange your product, you will be responsible for the return postage fee. If there is no suitable product available for you to exchange at the time, KIPP KIDS is happy to provide you with a credit for future use.

Where KIPP KIDS accepts a product for refund, your refund will either be credited to the original purchaser's credit card or your KIPP KIDS account.

KIPP KIDS does not offer a return or exchange on sale or promotional products so please chose carefully.

Definition of ‘Original Condition’

Products should be returned in their original packaging to ensure they are adequately protected in transit and please be aware that the packaging of our products is considered to be part of the product. Therefore, your return may not be accepted if the packaging is damaged. Furthermore, products should be returned unworn and with all KIPP KIDS and manufacturers tags attached.

Returns or exchanges that are damaged or soiled may not be accepted and may be sent back to you and/or a refund refused. Similarly, returns or exchanges outside these timeframes may not be accepted and any decisions about whether to accept the product are at our sole and absolute

Where KIPP KIDS accepts a product for refund, your refund will either be credited to the original purchaser's credit card or your KIPP KIDS account.

Returns and exchanges for change of mind purchases (outside of Australia)

If you want to return or exchange a product for ‘change of mind’ or another similar reason you must contact us within 7 days of you receiving the product and we must have received the product within 21 days of you receiving the order. Please be aware for deliveries outside Australia, your product will be considered to be received 5 days after is has been delivered.

If your order has been sent to a destination outside Australia, customs, duties and sales taxes may not be refundable through KIPP KIDS. However, you may be able to recover these moneys by contacting your local or federal government directly.

KIPP KIDS does not offer a return or exchange on sale or promotional products so please chose carefully.

Returns on faulty product

KIPP KIDS values your feedback on our product and wants to provide a high quality product at all times. Faulty Products will be dealt with as per consumer rights in Victoria.

Please contact us with any concerns at hello@kippkids.com and we will happily arrange for a suitable outcome so long as we are made aware of the product fault within a reasonable time frame after purchase.

Please note that products that are damaged as a result of wear and tear are not considered to be faulty, not of merchantable quality or unfit for its purpose.

Please also note that we have made every effort to display as accurately as possible the colours of our products that appear on our website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.

If the colour on delivery varies to the colour you saw on your screen but the colour confirms to the description displayed on our website, the product will not be considered to be faulty, not of merchantable quality or unfit for its purpose.

If you are returning a product for any of the reasons set out above, please provide us with the following details:

1. Describe the fault with the product

2. Indicate whether you would like a refund or an exchange

3. Provide us with proof of purchase

4. Stop using the product as soon as you notice the fault.

If you choose to exchange your product, we will gladly refund the postage to return the exchanged product to you.

Thank you for your custom and please do not hesitate to contact KIPP KIDS at hello@kippkids.com with any questions at all!